United American Insurance Frequently Asked Questions (FAQ)



Go to the Medical Provider's FAQ

Policyholder's FAQ


1. How do I file a Medicare Supplement claim with United American?
Mail the completed forms listed on the File a Claim page to this address.

United American Insurance Company
Attn: Medicare Claims
P.O. Box 8080
McKinney, TX 75070-8080


2. How do I file a supplemental health insurance (accident, underwriting, cancer or critical illness) claim with United American?
Mail the completed forms listed on the File a Claim page to this address.

United American Insurance Company
Attn: Non-Medicare Health Claims
P.O. Box 8080
McKinney, TX 75070-8080


3. How do I file a life insurance claim with United American?
Mail the completed forms listed on the File a Claim page to this address.

United American Insurance Company
Attn: Claims Division
P.O. Box 8076
McKinney, TX  75070-8076


4. Where do I mail my premium payments?

United American Insurance Company
Attn: Premium Remittance Division
P.O. Box 268818
Oklahoma City, OK 73126-8818


5. How can I request a duplicate policy or duplicate ID?
You can log on and register for the eService Center on this website. You can order a duplicate policy or ID through the eService Center.


6. Can I view my claims history?
For supplemental health plans, contact customer service at: (800) 331-2512

For Medicare Supplements, log into the eService Center and click ‘Claims’ in the top menu bar. This allows you to view claims within the past year. Contact customer service for any additional information.


7. How can I locate a provider in my area?
United American doesn’t have a set provider network. Our customers are able to use any provider that accepts our coverage. Medicare Supplement policyholders should verify their doctor accepts Medicare.


Medical Providers FAQ


1. Why should I register my practice on MedicalUA?
You can review your patients’ policy coverage, check your claim status, and clear check information.

It takes just a few minutes to register. Provide your practice’s name, address, and tax ID number to set up the account to have access to policy/claim information 24-hours a day.


2. Are claim forms required?
No. For Medicare Supplement policies – submit the provider’s Medicare Remittance Advice received when Medicare makes their payment, along with the UB-04 or CMS-1500 form.

For Health policies – submit the UB-04 form for Hospital Charges and the CMS-1500 form for all other charges.


3. Where do we submit the claims?
Medicare Supplement and Health policies
Attn: Claims Division
P.O. Box 8080
McKinney, TX 75070


4. Is precertification required?
No. Precertification or second opinion is not required.


5. Is there a fee to use MedicalUA?
No. MedicalUA is offered to our customers’ medical providers at no charge.