Service Statistics

We take pride in providing prompt, courteous, and knowledgeable customer service.

  • 98% retention rate for Group Retiree Health plans over the past five years
  • Consistently low group-rate increases upon renewal
  • "Automatic" Claims Filing PLUS (ACF PLUS) — virtually eliminates claims filing paperwork
  • We typically process health claims in less than three calendar days*
  • Customer Service calls are answered by live representatives

* According to company records