Policyholder FAQ
Mail the completed forms listed on the File a Claim page to this address.
United American Insurance Company
Attn: Claims Division
P.O. Box 8076
McKinney, TX 75070-8076
Please contact customer service at (800) 331-2512 to request a duplicate ID card.
For supplemental health policies, contact customer service at: (800) 331-2512.
For Medicare Supplement insurance policies, log into the eService Center and click ‘Claims’ in the top menu bar. This allows you to view claims within the past year. Contact customer service for any additional information.
United American doesn’t have a provider network. Our customers are able to use any provider that accepts Medicare. Medicare Supplement policyholders should verify their doctor accepts Medicare.
Mail the completed forms listed on the File a Claim page to this address.
United American Insurance Company
Attn: Non-Medicare Health Claims
P.O. Box 8080
McKinney, TX 75070-8080
United American Insurance Company receives the majority of its Medicare Supplement claims from Medicare and your provider. However, if you believe your claim has not been received you may send a copy of your Medicare Summary Notice to:
United American Insurance Company
Attn: Medicare Claims
P.O. Box 8080
McKinney, TX 75070-8080
FAX: 972-569-3709
For additional information about or assistance with filing claims electronically contact Customer Care at 800-331-2512.
United American Insurance Company
Attn: Premium Remittance Division
P.O. Box 653020
Dallas, TX 75265
Important: This payment address does not apply if you have received a list billing from United American for a worksite or employer group account. Please use the address show on the list bill you received or call us for assistance.
Premium payments sent via tracked mail, including priority, registered, certified, etc. should be sent to the physical address below to ensure prompt and accurate processing (applied within 24 hours of receipt):
United American Insurance Company
Attn: Premium Remittance Division
100 N Broadway Ave, Ste 1900
Oklahoma City, OK 73102
Medical Providers FAQ
No. Precertification or second opinion is not required.
No. eProvider is offered to our customers’ medical providers at no charge.
United American Insurance Company encourages providers to submit claims electronically to Medicare for claims-based crossover using United American’s Coordination of Benefits (COBA) number 55004.
If submitting paper forms, requirements are listed below:
Hospital Provider: Universal Billing (UB-04) with copy of Medicare Remittance Advice
All Other Providers: CMS-1500 with copy of Medicare Explanation of Benefits
Insured Filing: Medicare Summary Notice
Submit paper forms to:
United American Insurance Company
Attn: Medicare Claims
PO Box 8080
McKinney TX 75070-8080
FAX: 972-569-3709
Any questions on the above methods of filing, please contact Customer Care at 800-331-2512.
No. For Medicare Supplement policies – submit the provider’s Medicare Remittance Advice received when Medicare makes their payment, along with the UB-04 or CMS-1500 form.
For Health policies – submit the UB-04 form for Hospital Charges and the CMS-1500 form for all other charges.
You can review your patients’ policy coverage, check your claim status, and clear check information without needing to call Customer Service.
It takes just a few minutes to register. Provide your practice’s name, address, and tax ID number to set up the account to have access to policy/claim information 24-hours a day. Get started at eprovider.globelifeinc.com.